Services & Support
We take customer concerns serious and know the value of your daily routine. Our hotline supports your immediate needs and guarantees little downtime and the highest degree of customer satisfaction.
Get into routine
The installation of a new system is performed by our highly qualified application specialists. They will set up your instrument and perform all necessary calibration steps to get your system into the routine. Along with the installation they will also provide a standard training to ensure your smooth start.
Additional in-depth trainings are available on request.
Knowing what to do
Virus infection is a serious threat in transfusion medicine. The confidence in doing the right thing is a crucial requirement to minimise mistakes and increases blood safety.
Therefore we offer individual hands-on trainings, tailor-made to your needs.
Understand PCR and NAT theory; practice nucleic acid extraction and PCR set-up; learn how to interpret data; get comforable with manual and automated processes.
Learn how to support routine applications or to maintain and service instruments.
Support when it is needed
In the unlikely event of a system failure you do not want to hang up with your testing routine.
A short response time in case of a failure is essential to minimize potential downtimes during your processes.
We maintain a 24/7/365 hotline with highly qualified personnel ensuring availability when you reach out for us, providing immediate support when needed.
We also offer individual solutions for your on-site services and repair needs.
Support for NAT workflows
You need to implement NAT testing into your lab from scratch? You want to optimise workflows or processes for NAT testing?
Benefit from our long-standing experience in the regulated environment for NAT testing.
Our experts help analysing your workflow, develop alternative or complementing scenarios, and provide guidance with the initial NAT testing implementation into your routine.